Refund policy

Return & Refund Policy

Because our cookies are freshly baked, perishable food items, all sales are final and we are unable to accept returns or exchanges.

If there is a problem with your order, please contact us as soon as possible. If your order arrives incorrect or damaged, we will work with you to make it right.

Delivery Orders
Someone must be available to receive your order during the selected delivery window. Our cookies are packaged in bakery bags and cannot be left unattended. Orders that cannot be delivered because no one is available to receive them are not eligible for a refund.

Order Changes
Once an order is placed, it cannot be canceled. If you need to make a change to your flavor selections, please contact us as soon as possible. Changes may be accommodated based on available inventory but cannot be guaranteed.